If you got your ZBrush 2018 serial number but did not receive a delivery email with your download link, check your junk mail folder, spam filter and places like Gmail’s Promotions tab. Q: I upgraded but didn’t get a download email.Ī: First, did you upgrade right when it was scheduled to go live (or a bit before)? Anyone who tried to upgrade before we announced that it was live has created a situation that can only be resolved via a Support ticket. While ZBrush 4R8 or earlier are no longer supported, you don’t need to uninstall your old version. This is a new installation, new activation system and new serial number. Q: Do I need to uninstall or deactivate my old version?Ī: No. This means that if you upgrade before the price change on April 19, you will save another $100 compared to upgrading at a later time. Doing so provides a $100 discount off the ZBrush purchase price. ZBrushCore users can also upgrade through ().If you work for a company with floating licenses, the upgrade will be available through a Support ticket on or around April 11.If you stopped at ZBrush 3.5 or earlier, submit a () to upgrade.If you already have a serial number for ZBrush 4 (any version), use () to upgrade.Please help yourself by making use of the Knowledgebase before submitting a ticket!Ī: Anyone who has ever purchased a ZBrush license from Pixologic or from an authorized retailer is eligible for a free upgrade to ZBrush 2018.Ī: Choose the option that applies to you, based on which version of ZBrush you have:
That way the question and answer will stay together – both for your own benefit and for that of anyone else who reads the question. When you do ask a question not already covered by the FAQ, we will post our answer (when we have one) as an edit to your post. This thread is the place to post your questions concerning ZBrush 2018.īefore posting your question, please read the FAQ as we will be continuously updating it with the most common topics.